Terms & Conditions

Welcome to the Workplace Wellness website- www.workplacewellness.health. Please review the following terms and conditions before using this website. These terms and conditions may be modified from time to time and apply to all visitors and users of the website. Your continued use of our website following the posting of any amendments to these terms will mean that you accept the changes. By using this website, you agree to such terms and conditions, as well as the Terms and or Privacy Policy (click here to link)

These Terms shall be construed in accordance with the UK legal system without regard to any conflict of interests. If any provision of these terms is found to be unenforceable or invalid for any reason. That provision shall be severable, and all other provisions shall remain in full force and effect.

If you have any concerns about our Terms and Conditions, call us on 01225809099 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Please be assured that any personal information that you provide in communication to the above email address will not be used to send you promotional materials nor disclosed to any third party.

Workplace Wellness website contains information related to our company. We endeavour to keep this information up to date and accurate at all times. The information is intended for general use and you are encouraged to contact us to discuss any specific questions you may have in relation to our services.


Workplace Wellness offers a wide range of services to our clients, and we shall provide these services following due process and care. We reserve the right to make changes to the Services which do not materially affect the nature, quality of validation of the Service. Workplace Wellness will notify our regular clients of any changes in charges for the services. If our Service relates to one piece of work, then our contract will end on completion of that service.

Payment for services

The client will pay the charges specified on any invoice in full and in cleared funds within 30 days of the date of such invoice. The invoice will be paid in Pounds sterling by direct debit or BACS transfer into Workplace Wellness account as notified in writing and stated on the invoice. Once payment is made Workplace Wellness expects the client to send a remittance to ensure the correct reconciliation of payment.

If the client fails to make payment by the due date, Workplace Wellness reserves the right to charge interest as stated on the Invoice. The interest rate may vary and will be detailed on each invoice. Such interest will accrue on a monthly basis, from the due date until payment of the full amount including interest.

Workplace Wellness reserves the right to increase the charges for services in any one year to a maximum increase of 30%. Workplace Wellness will give clients notice of this increase at least I month before the increase will apply.

For any Private vaccinations, payment will be required in full, before the vaccination is ordered.

Any vaccination appointments not attended will be charged in full. 

If a client requires Workplace Wellness to provide additional services, then Workplace Wellness is entitled to make reasonable additional charges for such services.


Cancellation of services within 48 hours (working days) 100% charge applies. If a cancellation for a Monday appointment is not received by 17:00 on Thursday, then full payment will be required.

Office Hours

Workplace Wellness hours of work Monday to Thursday 08.30 to 17:00.

Client responsibility

The Client is required to complete all the required paperwork prior to each appointment as follows-

Case management/ PWHA – 48 hours (working days) before appointment time.

Health assessment and surveillance paperwork should be submitted by email or brought to the appointment completed in full.

The Client should share all completed referral forms with the employee to always ensure transparency.

The client is required to always cooperate with Workplace Wellness to enable safe, efficient delivery of services.

The client agrees that Workplace Wellness shall not be liable for any delay, error or problem caused by any act or omission on the part of the client or its employees.

The Client will notify workplace Wellness of any problems with a service within 3 working days of the relevant service being carried out. If the problem is raised outside this timeframe, then the Client is deemed to have accepted the service.  Employees are expected to arrive on time for appointments and Workplace Wellness will try to be reasonable in this respect.

Each employee or individual attending in person for an appointment must agree to any requirements set out in the appointment letter, e.g Covid testing and mask wearing.

Workplace Wellness reserves the right to refuse to consult with any individual who threatens the safety or wellbeing of our staff in any way.

Data Protection

Workplace Wellness and the client will agree to comply with all the requirements applicable to the Data Protection Legislation. Workplace Wellness agrees to have appropriate controls in place to always protect data.

In the event of a breach of any personal data, Workplace Wellness will inform the client as soon as reasonably possible and start investigation into the alleged/ potential breach. Workplace Wellness agrees to inform the client of progress in a timely manner. 

Workplace Wellness agrees with each client to keep in strict confidence and always treat the other parties’ Confidential information as confidential.


Workplace Wellness seeks consent from employees before a report or certificate is released following a service. The employee reserves the right to withhold consent. Workplace Wellness will encourage consent if this is appropriate to maintain and fair and impartial service to the client. If the employee withholds consent Workplace Wellness will inform the client.


Workplace Wellness will retain the legal ownership of anything related to service provision- including the IP in any documentation.

TUPE and change of OH provider

If TUPE applies following the cessation of services, Workplace Wellness and the client shall agree to comply with their respective obligations relating to TUPE.

If the Client wishes to change Occupational Health Providers, Workplace Wellness will work with the new supplier for the transfer of any personal data. The Client will be responsible for any reasonable costs incurred in this transfer.

Force Majeure

In the event of “Force Majeure. Workplace Wellness will not be liable for provision of services, if delayed or prevented from performing due to events out of its control.

By completing a form on line or contacting us via the website you agree to our Terms and Conditions, Privacy Policy and Cookie Policy.

Copyright Notice © 2020 Workplace Wellness. All rights reserved

Workplace Wellness is the trading name of Bradford on Avon Occupational Health Services Ltd.
Registered in England: 9749251
VAT no. 27144823278
Registered Office: 29 Bridge Street Bradford on Avon Wiltshire BA15 1BY

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